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Placing an order
You will receive a confirmation email to say that we have received your order. Once we have processed and shipped your order, you will receive an email with your tracking number.
Cancelling an order
If you wish to cancel an order before it has been shipped please contact order@edeltraynor.com as soon as possible.
Shipping
We offer free shipping within the Republic of Ireland. We offer a flat rate of €20 to Europe and the UK and €30 to the rest of the world. Please allow 3-5 days for shipping. Please note that delivery outside the EU may be subject to local import taxes, which is the buyers responsibility. We will contact you with delivery estimates and a tracking number once we have shipped.
Returns
If you have changed your mind and would like to return a garment, you have 14 days upon receiving your goods to do so. We cannot offer a refund or exchange if the 14 days have lapsed.

If you feel you need a different size we can exchange your goods as long we have available stock for the correct size.

Please return to;
Edel Traynor
The Chocolate Factory Studios
26 Kings Inn St
D01 P2W7
Dublin 01
Ireland

Returns due to damaged goods
We carry out thorough quality controls before sending out any goods. Should you receive damaged goods we will replace the item if we have stock available or we can offer a refund. We will cover shipping costs for refunds of damaged items. We must be notified within 14 days of receiving the goods.
Returns Shipping
Returns shipping is at the responsibility of the buyer except in the case of faulty goods. All goods must be returned in original condition, unworn and in original packaging. It’s recommended to use a trackable shipping service as we won’t be liable for the goods if they are lost in transit. Once we have received and checked the goods we can issue the refund.

For any other queries that you may have about your order please email order@edeltraynor.com

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